Delivery Information
Delivery Times
All our deliveries are made by some of the countries most trusted couriers, including Royal Mail, PacelForce, DHL , Fastway Curriers
For most larger sized deliveries, you will receive a call from the courier before to book in a time slot.
Free Delivery
Free delivery when you spend £99+ on all our stocked items, up to the maximum 20kg in weight (UK Only) To be eligible for this service.
Delivery Drop Off
It is important to note that we use external shipping couriers. They are responsible for delivering the item(s) to the kerb-side. They are not responsible for delivering items into your home*.
*Please note, for large orders we advise that you seek assistance from friends or neighbours to assist with moving your order, as often the driver will not be able to assist you. Some items may be delivered on a pallet. It is your responsibility to dispose of the pallet, however, we recommend keeping it for the first 14 days in case you need to return your item(s).
Failed Deliveries
In the unlikely event that delivery is attempted when you are not at home, we will contact you by phone and re-book another time that suits you. Please note, there may be a re-delivery charge added at our discretion, which will be reviewed on a case by case basis.
Direct Deliveries from Distribution Centers
To help you receive your items as quickly as possible, parts of your order may be dispatched directly from a distribution center (Ie) Amazon or Manufacturer. If this is the case, you will be contacted directly by them to arrange delivery for the products concerned. Please note, these items will arrive at a different time to products dispatched from our head warehouse. Some distribution centers may take between 2-3 days to deliver items.
Non-Stocked Items
Some items are ordered into our warehouse especially for your orders. This means there may be additional lead times on your order arriving. The estimated delivery time for non-stocked items is 5-7 working days.
For orders that contain a mixture of stock and non-stock items, excluding items delivered directly from distribution centers, we will deliver all items together. We will make you aware of this when we phone or email you to confirm the delivery date. You will be given the option to receive them separately as well, however there may be additional shipping charges.
Shipping Rates
All Orders to the UK & Ireland *ONLY*up to 20kg £99+ is Free
Pallet Rates are priced on application and order...These apply to Boiler orders and goods over 20kg, delivery lead times will also vary based on post code.